Home  |  About us  |  Chemicals  |  Laboratory Equipment  |  Certifications  |  News  |  Contact Us  |  Reserved Area
TECHNICAL ASSISTANCE
URAI is able to supply qualified technical assistance service for both hardware as well as software throughout the nation.
 

TECHNICAL HARDWARE ASSISTANCE

Technical assistance is carried out both at URAI’s Milanofiori laboratory as well as at the clients' sites.

Two types of intervention are proposed: Programmed Maintenance Contracts – URAI proposes a series of programmed maintenance contracts for the verification and control of the functioning of the following equipment:
  • BROOKFIELD Viscometers
  • DATACOLOR Spectrophotometers
  • Xenotest, Suntest, UV Test, Fade-Ometer, Wheather-Ometer ATLAS
On-call intervention – for those clients who require a check-up visit or equipment repair.
 
TECHNICAL SOFTWARE ASSISTANCE

All equipment that is managed by software is supported by our technicians. Also for software assistance, interventions are provided at the clients’ premises or at the URAI training rooms. For those clients who have subscribed to the programmed maintenance contract, telephone assistance is also provided for software.
 
For further information on technical assistance you can contact us at the following addresses:
HARDWARE ASSISTANCE
Mail: ate@urai.it
SOFTWARE ASSISTANCE
Mail: soft@urai.it

FTP AREA ACCESS

Tutti i clienti Urai che hanno sottoscritto un contratto di manutenzione programmata potranno accedere al server FTP e, utilizzando la propria password potranno scaricare :

  • Software Updates
  • Operative Manuals for Equipment
  • PDFs of the equipment
  • Technical information
  • Procedures for calibrating equipment
  • Spectral Test of the Datacolor spectrophotometers
  • Traceability of the URAI calibration tools.
Access the FTP area
Sitemap | Credits |

URAI S.p.a.- Milanofiori - Palazzo E3 - 20090 Assago (MI) - P.Iva 05058210153 - Tel. +39 02 892399.1 Fax +39 02 89239975