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URAI is able to supply
qualified technical
assistance service for both
hardware as well as software
throughout the nation.
TECHNICAL HARDWARE ASSISTANCE
Technical assistance is carried out both at URAI’s Milanofiori laboratory as well as at the clients' sites.
Two types of intervention are proposed:
Programmed Maintenance Contracts – URAI proposes a series of programmed maintenance contracts for the verification and control of the functioning of the following equipment:
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BROOKFIELD Viscometers
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DATACOLOR Spectrophotometers
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Xenotest, Suntest, UV Test, Fade-Ometer, Wheather-Ometer ATLAS
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On-call intervention – for those clients who require a check-up visit or equipment repair.
TECHNICAL SOFTWARE ASSISTANCE
All equipment that is managed by software is supported by our technicians.
Also for software assistance, interventions are provided at the clients’ premises or at the URAI training rooms.
For those clients who have subscribed to the programmed maintenance contract, telephone assistance is also provided for software.
For further information on technical assistance you can contact us at the following addresses:
FTP AREA ACCESS
Tutti i clienti Urai che hanno sottoscritto un contratto di manutenzione programmata potranno accedere al server FTP e, utilizzando la propria password potranno scaricare :
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Software Updates
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Operative Manuals for Equipment
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PDFs of the equipment
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Technical information
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Procedures for calibrating equipment
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Spectral Test of the Datacolor spectrophotometers
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Traceability of the URAI calibration tools.
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